Refund policy

Return and Refund Policy

We hope you absolutely love your Velura Studio Official order.

Each gift box is thoughtfully curated and carefully hand-packed with love and attention to every detail.

Because our gift boxes are carefully assembled and may include personalized items, we do not accept returns or exchanges for change of mind or personal preference.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery whenever possible. Include your order number and clear photographs of the affected items and packaging so we can assist you as quickly as possible.

We will review the issue and work with you to find an appropriate solution, including a replacement or refund when applicable.

If you need to cancel your order, please contact us as soon as possible. Cancellation requests may be accommodated before the order has been processed or shipped.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Nothing in this policy limits your rights under applicable consumer protection laws.

Thank you for supporting our small business. Every order means the world to us.

With love,
Velura Studio Official